Refund policy

Upon receiving your order open the packages and inspect the contents. Should there be an issue with your order please contact us via Live Chat on our site immediately. Whether we have made an error, experienced shipping damage, have a warranty claim, or simply wish to do an exchange, do not return any product without first contacting us. All returns regardless of reason require a return authorization number and must be done within 30 days of purchase, excluding defective or warranty returns for items still within the allowed warranty period. Returns without an authorization will be refused and return shipping charges will be the responsibility of the customer. If there is damage to your shipment the shipping carrier must be contacted to file a damage claim. Please keep all packaging material and package contents as carriers typically return to inspect these items. All returns for refund or exchange must be in new, un-used condition in the original boxes and properly packaged for us to receive in undamaged, sellable condition.  Custom made products and all tuning devices are not returnable.

Items returned for a refund are subject to a 20% restock fee. In some cases items sold by Speedlogix that are not manufactured by Speedlogix require warranty concerns be addressed through the original manufacturer. Please contact us first with your concerns as many times we can assist you directly. Special order items are not returnable or refundable. Items that are possibly defective must be returned within the manufacturer's warranty period. Some manufacturers require a great deal of information to accept a defective return. Please be prepared to provide specific information about your issues when contacting us in order to expedite resolution of your issues.  Labor cost is never reimbursed.

Third Party Product Disclaimer
Some products are designed, tested, and manufactured by a third-party vendor and branded as Speedlogix for marketing purposes. While the item carries the Speedlogix name, it is not produced in-house by Speedlogix.
We work closely with our manufacturing partners to ensure products meet our quality standards, but warranty coverage and product performance responsibilities remain with the original manufacturer.
For warranty claims, technical support, or product-related issues, please contact our customer service team who will facilitate communication with the manufacturer or provide manufacturer contact information as needed.
By purchasing the item, you acknowledge that while branded as Speedlogix, the product is manufactured by a third party and warranty obligations lie with the original manufacturer.